Selected work
Transformation measured in outcomes.
Selected achievements from my career at Deutsche Bank, across operating models, payments, regulatory delivery, and people development.
- Operating modelPrivate banking
€37.5M
Run-rate savings delivered ahead of schedule
Building an offshore operations hub
Established a high-performing offshore hub within Private Bank Operations, combining organizational change with operational delivery.
- MigrationCorporate banking
€6.5M
Cost reductions
Migrating Trust & Agency Services
Orchestrated the migration of more than 250 functions while advancing strategic initiatives in Corporate Bank.
- PaymentsProcess improvement
72% → 95%
Straight-through processing
Simplifying corporate payments
Reduced Germany’s corporate payment platforms from seven to three and improved processing efficiency.
- RegulationProgramme delivery
On time
And under budget
Delivering pan-European PSD2 compliance
Oversaw PSD2 compliance across payment systems, coordinating regulatory delivery across Europe.
- Global teamsService delivery
70,000+
Clients supported
Unifying global e-banking support
Brought global customer service teams together, consolidated operations, and improved service-level performance.
- LeadershipUpskilling
People first
Workforce capability building
Developing Operations Engineers
Introduced an Operations Engineer training framework to help teams build the capabilities needed for operational transformation.