Short notes on AI adoption, automation, and operational craft.

The first AI workflow most SMBs should automate

Why intake — not output — is usually the right place to start, and how to spot the workflow that quietly costs you the most.

What banking taught me about responsible AI rollouts

Three habits from financial services that translate cleanly to small teams adopting AI for the first time.

AI pilots that don't die in pilot

Scoping, ownership, and the unglamorous handover steps that decide whether a pilot becomes part of the business.