Experience
Three decades of technology, operations, and transformation.
Deutsche Bank, January 1997 to October 2026. A career spanning Corporate and Private Banking, global service teams, payments, and strategic change.
Jan 2022 — Oct 2026
Senior Strategy & Digital Transformation Lead
Deutsche Bank · Private Bank Operations
- Established a high-performing offshore hub, delivering €37.5M in run-rate savings ahead of schedule.
- Led operations impact analysis for the Postbank integration, with a focus on a seamless client experience.
- Introduced the Operations Engineer training framework to strengthen workforce capabilities.
Oct 2019 — Dec 2021
Senior Portfolio Manager — Transformation
Deutsche Bank · Private Bank Operations
- Led digitization, optimization, and automation of core operations.
- Established SLA and KPI frameworks to measure post-transformation efficiency.
Feb 2015 — Sep 2019
Programme Manager — Regulatory Projects
Deutsche Bank · Corporate Bank
- Delivered pan-European PSD2 compliance across payment systems on time and under budget.
- Advanced cheque automation and regulatory programmes across Asia and the US.
Aug 2011 — Jan 2015
Programme Manager — Strategic Initiatives
Deutsche Bank · Corporate Bank
- Developed SAP Core Banking adoption strategies with a focus on business continuity.
- Migrated 250+ Trust & Agency Services functions, achieving €6.5M in cost reductions.
Jul 2007 — Aug 2011
Global Head, E-Banking Customer Support
Deutsche Bank · Corporate Bank
- Unified global service teams supporting 70,000+ clients.
- Improved SLA and KPI performance while consolidating operations.
Oct 2003 — Jun 2007
Head, Corporate Payment Systems
Deutsche Bank · Germany
- Consolidated payment platforms from seven to three.
- Improved straight-through processing rates from 72% to 95%.
Jan 1997 — Sep 2003
Retail Banking, IT Strategy & e-Cash Leadership
Deutsche Bank · Germany, France & Singapore
- Programme Manager, Retail Banking (1997–2000); Head of IT Strategy (2000–2003); concurrently Head of e-Cash (2001–2002).
- Led retail banking digital transformation in Germany and France, alongside business shutdowns and strategic pivots.
Earlier career
- SI Consulting, Singapore · Dec 1995 – Dec 1996
Business Systems Analyst; recognized for launching Singapore’s first internet procurement GST system. - HCL Consulting India · Apr – Nov 1995
Defined IBM mainframe guidelines. - Compat, India · Aug 1991 – Mar 1995
Software Engineer delivering solutions for the shipping and steel industries.
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